1. Personalization: Using technology to personalize the customer experience by offering tailored experiences to customers based on their previous behavior and preferences.
2. Gamification: Using gaming principles to engage customers and increase loyalty.
3. Social Media: Increasing engagement and reach through social media channels such as Facebook, Twitter, and Instagram.
4. Content Marketing: Using content to engage customers, build relationships, and increase brand awareness.
5. Mobile-Friendly Experiences: Ensuring websites and content are optimized for mobile devices.
6. Augmented Reality: Creating immersive experiences with virtual reality and augmented reality.
7. Automation: Automating parts of the customer experience, such as booking and customer service.
8. Data-Driven Marketing: Using customer data to create more effective marketing campaigns.